Effective date: 1 January 2026**

DashGash ships physical products to destinations served by our logistics partners worldwide. Orders are processed in Azerbaijan, and products are shipped directly from China to the address you provide at checkout. If we cannot ship to your destination, we will let you know before fulfilling the order or contact you if a restriction becomes apparent afterward.

Delivery time

Our usual delivery estimate is 10–20 business days after an order is confirmed. This is an estimate, not a guaranteed delivery date. Public holidays, customs processing, local delivery conditions, and events outside our control may extend delivery time. We will contact you if we become aware of a significant delay affecting your order.

Delivery details

Please check that your name and delivery address are correct before placing an order. If you notice an error, email hello@dashgash.com as soon as possible with your order number. We will try to correct the details before shipment, but changes may not be possible once the order has been handed to the carrier.

If tracking is available for your shipment, we will share the tracking information. A carrier may contact you using the details provided at checkout to complete delivery.

Delayed, missing, or damaged orders

If your order is substantially delayed, appears lost, or arrives damaged, email hello@dashgash.com with your order number and relevant details. For damage, include photos if possible. We will investigate with the delivery partner and provide a replacement or refund where appropriate. Your rights under applicable consumer law are unaffected.