Effective date: 1 January 2026**

We want you to receive the right product in good condition. To start a return or report a problem, email hello@dashgash.com with your order number and a brief explanation. We will provide return instructions and the return address by email. Please do not send an item back before receiving those instructions.

Change-of-mind returns

Contact us within 14 calendar days after you receive your order if you wish to return an eligible product. After notifying us, send the product back within 14 calendar days. It must be unused, in its original packaging, and have any hygiene seal intact. If you change your mind, you pay the return shipping cost.

For health and hygiene reasons, opened blades, hygiene products with broken seals, and used trimmers may be ineligible for a change-of-mind return where applicable law permits this. These exclusions do not apply to your legal rights if a product is faulty, damaged, or incorrect.

Wrong, damaged, or faulty products

If we sent the wrong item or your product arrived damaged or faulty, email us as soon as possible. Include photos where helpful. DashGash will cover reasonable return shipping costs for an approved return in these cases and arrange a refund or replacement, as appropriate. We may provide a prepaid return method or reimburse the agreed shipping cost. Your statutory rights are not limited by this policy.

Refunds

We will confirm your refund after reviewing the return or the reported issue. Refunds are issued to the original payment method. Where required by applicable law, we will refund the original standard delivery charge. We will initiate an eligible refund within 14 calendar days after you notify us of a change-of-mind return, but we may wait until we receive the product or proof that you have sent it. For other approved refunds, we will initiate payment within 14 calendar days after approval. The time for the money to appear in your account depends on your bank or payment processor’s procedures.